living, thinking and writing
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| PRACTICE living, thinking and writing |
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Tuesday, March 18, 2003 Win-Win I've been so preoccupied by my exhausting dispute with HP about my defected notebook, that I could not help to make it as an example of "conflict management" to my COM101 students. Here is the scenario: I want my all money back (since they could not fix the problem after three attempts) or replace it with a similar model that fit my needs; HP want to gives me only 40% of refund or accept a replacement which is a complete different model with nothing I like (they claimed they don't produce anymore the model I purchased). A total deadlock.. Well, the "win-win" solution my students proposed is that I paid a little extra money to HP for exchange of a better model with all the features I need, so they don't lose money, I got a computer I like. Snap! I'm really delighted by my students' potential for business. At least they get some better idea than the high-rank manager (what he claim about himself) in HP. No more HP. posted by lmeimei @10:11 PM| permanent link| | |
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